Refund policy

RETURN & REFUND POLICY

We want you to be happy with your order. If you are not completely satisfied with your purchase, you may request a return within 14 days after receiving your order.

Returns

To be eligible for a return, your item must be unused, unworn and in the same condition in which you received it. The product must also be returned in its original packaging where reasonably possible.

To request a return, please contact us at [YOUR SUPPORT EMAIL] with your order number and reason for return. We will provide you with the return instructions and return address.

Please do not send products back without contacting us first.

Return Shipping

Unless the product is damaged, defective or incorrect, return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable unless required otherwise by applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective or incorrect product, contact us as soon as possible at [YOUR SUPPORT EMAIL] and include your order number and clear photos of the issue. We will review the situation and provide an appropriate solution.

Refunds

Once your return has been received and inspected, we will notify you about the status of your refund. If approved, your refund will be issued to your original payment method.

Please note that it may take several business days for your bank or payment provider to process and display the refund.

Cancellations

Orders are processed as quickly as possible. If you wish to cancel your order, please contact us immediately. We cannot guarantee cancellation once an order has entered processing or has been shipped.

European Union – 14-Day Right of Withdrawal

If your order is delivered within the European Union, you generally have the right to withdraw from your purchase within 14 days after receiving the goods, without providing a reason, subject to applicable exceptions.

Your statutory consumer rights are not affected by this policy.

Contact

For questions regarding returns or refunds, please contact:

NOMAÉ STUDIOS.
Email: Nomaestudios.com@gmail.com